Shipping Policy

Our Commitment to Your Comfort

At TomboyX, we’re dedicated to your comfort—not just in our thoughtfully designed apparel, but in every aspect of your shopping journey. We understand that finding the perfect fit can sometimes take a few tries, and we’ve created our shipping and returns process to be as inclusive and straightforward as our sizing options.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

• Standard Shipping ($12.95)
  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
• Free Shipping (Orders over $50)
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Returns & Exchanges Policy

Return Window & Conditions

• Return Period: 15 days from delivery date
• Condition: Items must be unworn, unwashed, and have original tags attached
• Refund Method: Original payment method

How to Return or Exchange

Step 1: Initiate Your Return

Start by filling out our Returns & Exchanges Form and email it to our customer service team at [email protected].

Step 2: Package Your Items

Place the unworn, unwashed items with original tags attached in secure packaging. Include a copy of your original order confirmation or packing slip.

Step 3: Ship Your Return

We’ll provide you with a prepaid return shipping label. The cost of return shipping ($6.95) will be deducted from your refund amount. For exchanges, standard shipping fees apply.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your items, we’ll process your refund to the original payment method within 5-7 business days. Exchanges will be shipped via your selected shipping method.

Non-Returnable Items

To ensure health and safety standards, the following items cannot be returned or exchanged unless defective:

• Hats & Accessories (for hygiene reasons)
• Beachwear & Accessories (if tags have been removed)
• Final Sale Items (clearly marked in our Collections)

If you receive a defective item from these categories, please contact us within 48 hours of delivery.

Refund Information

Timeline

Refunds are processed within 5-7 business days after we receive your return at our warehouse. The timing for the refund to appear in your account depends on your financial institution:

• Credit Cards: 3-5 business days after processing
• PayPal: 1-3 business days after processing
• Other Payment Methods: Processing times may vary

Shipping Costs

• Original shipping fees are non-refundable
• Return shipping costs ($6.95 for prepaid label) are deducted from your refund amount

International Returns

For our global customers (excluding some Asian and remote areas), international return shipping costs are the responsibility of the customer. Refunds will be issued in USD and may be subject to currency exchange fluctuations.