At TomboyX, we’re committed to your comfort—not just in our apparel, but in every aspect of your shopping experience. We understand that sometimes things don’t work out, and we’ve designed our returns process to be as inclusive and straightforward as our sizing options.

Our Return Policy At a Glance

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and with original tags attached
  • Return Method: Prepaid return label (deducted from refund)
  • Refund Processing: 5-7 business days after we receive your return

How to Return or Exchange

Step 1: Initiate Your Return

Start by filling out our Returns & Exchanges Form (template provided below) and email it to our customer service team at [email protected].

Step 2: Package Your Items

Place the unworn, unwashed items with original tags attached in any secure packaging. Include a copy of your original order confirmation or packing slip.

Step 3: Ship Your Return

We’ll provide you with a prepaid return shipping label. The cost of return shipping ($6.95) will be deducted from your refund amount. For exchanges, standard shipping fees apply.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your items, we’ll process your refund to the original payment method within 5-7 business days. Exchanges will be shipped via your selected shipping method.

Returns & Exchanges Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Body:

Hello TomboyX Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number] Order Date: [Date of Order] Customer Name: [Your Full Name]

Items to Return/Exchange:
– [Product Name], Size: [Size], Color: [Color], Quantity: [Qty] – [Add additional items as needed]

Reason for Return/Exchange:
[Please specify: Wrong size, Style not as expected, Damaged item, etc.]

For Exchanges:
Desired Replacement: [Product Name], Size: [Size], Color: [Color]

Shipping Address:
[Your Full Shipping Address]

Please let me know the next steps and provide the return shipping label.

Thank you,
[Your Name]

Refund Information

Timeline

Refunds are processed within 5-7 business days after we receive your return at our warehouse. The timing for the refund to appear in your account depends on your financial institution:

  • Credit Cards: 3-5 business days after processing
  • PayPal: 1-3 business days after processing

Shipping Costs

Original shipping fees are non-refundable. Return shipping costs ($6.95 for prepaid label) are deducted from your refund amount.

Non-Returnable Items

To ensure health and safety standards, the following items cannot be returned or exchanged unless defective:

  • Hats & Accessories (for hygiene reasons)
  • Beachwear & Accessories (if tags have been removed)
  • Final Sale Items (clearly marked in our Collections)

If you receive a defective item from these categories, please contact us within 48 hours of delivery.

International Returns

For our global customers (excluding some Asian and remote areas), international return shipping costs are the responsibility of the customer. Refunds will be issued in USD and may be subject to currency exchange fluctuations.

Need Help?

Our customer service team is here to help make your returns experience as comfortable as our apparel.

Email: [email protected]
Response Time: Within 24 hours during business days

We’re committed to ensuring your TomboyX experience reflects our values of comfort, authenticity, and inclusivity—from your first browse to returns and beyond.