Privacy Policy

At TomboyX, we believe comfort extends beyond our apparel to every aspect of your experience with us—including how we handle your personal information. Just as we carefully craft our gender-affirming collections and cozy luxe fabrics, we approach your privacy with the same dedication to quality, security, and inclusivity.

Who We Are & Our Commitment

TomboyX Underwear Store serves a diverse global community seeking authentic, comfortable apparel that celebrates individuality. Our customers range from those exploring our Gender Affirming collection to anyone seeking the perfect fit in our 4.5″ trunks or essential soft bras. We recognize that trust is the foundation of our relationship with you, and we’re committed to protecting your privacy with the same care we put into designing our products.

Information We Collect

We collect information that helps us provide you with the best possible shopping experience:

• Personal Details: Name, email address, shipping address, and contact information when you place an order
• Payment Information: Credit card details processed through secure payment gateways (we never store complete payment information on our servers)
• Preferences: Size preferences, product interests, and shopping behavior to help us recommend items you’ll love
• Technical Data: IP address, browser type, device information, and how you interact with our website
• Communications: Records of your interactions with our customer service team

How We Use Your Information

Your information helps us create the seamless, comfortable experience you expect from TomboyX:

• Process your orders for our boxer briefs, adaptable bras, and other apparel
• Provide customer support and address any concerns
• Improve our products and website based on your feedback and shopping patterns
• Send you updates about new collections (like our bamboo rib or cozy luxe lines) and promotions—only with your consent
• Ensure the security of your transactions and protect against fraud
• Comply with legal obligations and enforce our policies

Data Sharing & Disclosure

We treat your data with the same respect we have for your individuality. We do not sell your personal information to third parties. We may share your data with:

• Payment Processors: Secure partners like credit card companies and PayPal to complete your transactions
• Shipping Providers: Logistics companies to deliver your orders worldwide (excluding some Asian and remote areas)
• Service Providers: Trusted partners who help us operate our website and business, all bound by confidentiality agreements
• Legal Requirements: When required by law or to protect our rights, customers, or business

Data Storage & Security

Just as we carefully construct our clothing for durability and comfort, we implement robust security measures to protect your information:

• Industry-standard encryption for all data transmissions
• Secure servers with limited access
• Regular security assessments and updates
• Data retention only for as long as necessary to serve you or meet legal requirements
• International data transfers with appropriate safeguards when processing orders from our global customers

Your Rights & Choices

We believe in giving you control, just like our inclusive sizing options. You have the right to:

• Access and review the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal information, subject to legal requirements
• Opt-out of marketing communications at any time
• Restrict or object to certain processing activities
• Data portability for transferring your information to another service

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic functions like adding items to your cart and secure checkout
• Analytical Cookies: Help us understand how customers use our site to improve our collections and user experience
• Preference Cookies: Remember your size preferences and other settings
• Marketing Cookies: Used with your consent to show relevant ads for our products

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect your ability to shop on our site.

International Data Transfers

As we ship to most global destinations (with some exceptions in Asia and remote areas), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without verifiable parental consent.

Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes and always post the most current version on our website.

Thank you for trusting TomboyX—where comfort meets authenticity in every stitch and every interaction.